隐私政策
最后更新: 10 de octubre de 2026
1. 介绍
在 Norvik Tech，我们致力于保护用户的隐私。本隐私政策描述了我们如何在您访问我们的网站或使用我们的服务时收集、使用和保护您的个人信息。
2. 我们收集的信息
我们收集您自愿提供给我们的个人信息，包括： • 姓名和联系信息（电子邮件、电话） • 职业信息（公司、职位） • 账单信息 • 与我们的通信 • 技术信息（IP地址、浏览器类型、访问的页面）
3. 信息的使用
我们使用您的个人信息来： • 提供和改进我们的服务 • 与您就项目和服务进行沟通 • 处理付款和账单 • 发送更新和相关内容 • 分析和改进我们的网站 • 遵守法律义务
4. 数据保护
我们实施技术和组织安全措施，以保护您的个人信息免受未经授权的访问、更改、披露或破坏。我们使用SSL加密、访问控制，并定期进行安全审计。
5. Cookie
我们使用Cookie和类似技术来改善您在我们网站上的体验。您可以通过浏览器设置控制Cookie的使用。有关更多信息，请参阅我们的Cookie政策。
6. 与第三方共享
我们不出售或出租您的个人信息。我们可能与以下方面共享数据： • 帮助我们运营业务的服务提供商 • 在必要时提供服务的可信合作伙伴 • 法律要求时的法律机构
7. 您的权利
您有权： • 访问您的个人信息 • 更正不准确的数据 • 请求删除您的数据 • 反对处理您的信息 • 请求数据可移植性 • 随时撤回您的同意
8. 本政策的变更
我们可能会定期更新本隐私政策。我们将通过在此页面上发布新政策并更新"最后更新"日期来通知您重大变更。
9. 联系
如果您对本隐私政策有疑问，请通过以下方式联系我们： Norvik Tech 电子邮件：[email protected] 电话：+57 300 102 0928 地址：Calle Sierpes 25, 塞维利亚, 西班牙
10. Use of WhatsApp and Messaging Services
Scope This section explains how Norvik Tech ("Norvik") processes the personal data it receives through WhatsApp in two situations: • When a person writes to Norvik's WhatsApp numbers. • When Norvik provides its WhatsApp sales assistant and shared inbox service (Norvik Inbox) to client companies. Data we receive Through Meta's WhatsApp Business platform we may receive: • Your phone number and your WhatsApp profile name. • The content of the messages you send us: text, images, audio and documents. • The date and time of each message and its delivery and read status. • Your answers to the assistant's questions, for example your interest, your company or your availability for a call. We do not ask for passwords, card details or sensitive data over WhatsApp. How we use it • To reply to your messages, either through our automated assistant or a person on our team. • To understand what you need and, if you ask, schedule a call or a meeting. • To record the conversation and your contact details in our customer management system to follow up with you. • To send you appointment reminders and follow-up messages related to your request, only if you wrote to us first or agreed to receive them. We do not use your WhatsApp conversations for third-party advertising and we do not sell your data. Automated replies Some replies are generated by an automated assistant. You can ask to speak with a person at any time by writing "asesor". When we act on behalf of a client company (Norvik Inbox) If you write to the WhatsApp number of a company that uses Norvik Inbox: • That company is the controller of your data. • Norvik acts as a processor: it processes your data only to provide the service to that company and according to its instructions. • To exercise your rights, you can contact that company or write to us, and we will forward your request. Who we share it with • Meta Platforms (WhatsApp): messages go through the WhatsApp Business platform, which has its own terms and its own privacy policy. • Our own infrastructure: the message inbox, the automation and the customer management system run on servers managed by Norvik. We do not share your data with other third parties unless required by law. How long we keep it We keep conversations and contact details for as long as they are needed to handle your request and follow up with you, and for a maximum of 24 months from your last message, unless the law requires us to keep them longer. After that we delete or anonymize them. How to stop receiving messages You can ask us at any time to stop sending you messages by writing "no más mensajes" in the chat or by emailing [email protected]. Your rights and how to request deletion of your data Under Colombian Law 1581 of 2012 you can access, update, correct and request the deletion of your data, and revoke any authorization you gave. To request that we delete your WhatsApp conversations and data: • Email [email protected] with the subject "WhatsApp data deletion", stating the phone number you used to write to us. • We will respond within 15 business days at most and delete your data from the message inbox and the customer management system, except for data the law requires us to keep.